How to reach us
The quickest route is email. Write to the address below, and tell us what you need in a sentence or two. We read every message and reply as soon as we can.
support[at]camgochat.net
What to include so we can help faster
- The device and browser you use, for example "iPhone, Safari" or "Windows laptop, Chrome".
- What you tried and what happened, in your own words.
- The rough date and time, if it is about something that has already happened.
- For a billing question, the date of the purchase and the amount.
Please do not send passwords or full card numbers. We will never ask for them.
Before you write: quick answers
- Is it free? Starting is, with ten free matches a day. What free video chat includes has the detail.
- Do I need an account? Not to start. A guest session opens by itself.
- Which browsers work? Current Chrome, Safari, Edge and Firefox on phones and computers.
What happens after you write
A person reads your message. If we can answer from what you wrote, we do. If we need more detail, such as the browser version or the time of a call, we will ask. For billing questions we may ask for the date and amount of the purchase, never your full card number.
If your message is about another user, we may take action on their access, but we cannot share what we do or who they are. That keeps everyone's information private, including yours. You will not be added to any mailing list because you wrote to support.
What we can help with
- Camera or microphone problems. Many are fixed in a minute with the steps for a camera that will not start.
- Billing and coins. Questions about a charge or a purchase.
- Account questions. Access, deleting your account or a request about your data.
- Safety concerns. Anything you want us to look at, including someone who broke the community guidelines.
For quick safety steps that you can take right away, video chat safety tips has the block and report steps.
Contact: common questions
How long does a reply take?
We read every message and reply as soon as we can. Including the details above helps us answer in one go.
Can you tell me who I was matched with?
No. We do not share information about other users. You can report a person using the report option on the call screen.
Can I ask for my data to be deleted?
Yes. Email us with your request. How we handle data is explained in the privacy policy.