1. What we collect
We try to collect only what the service needs. Depending on how you use it, that can include:
- Session information. A guest session identifier stored in your browser, and the match-related details needed to connect you with another person.
- Account information, if you create an account, such as the details you give us at sign-up.
- Purchase information. Payments are handled by third-party payment providers. We receive confirmation of a purchase, not your full card details.
- Device and usage information. Browser type, device type, approximate region, pages viewed and actions taken, such as starting or ending a match.
- Messages you send us. If you write to support, we keep your message and our reply.
We only ask your browser for camera and microphone access when you start a video or audio match.
2. How we use it
We use information to run the service, connect you with others, process purchases, keep people safe, answer your questions, prevent misuse and understand how the site is used so we can improve it. We do not sell your personal information.
3. Cookies, local storage and analytics
We use cookies and similar technologies such as browser storage to keep your guest session, remember choices such as how many free matches you have left today and to measure use. We use Google Analytics to understand which pages are visited and how people move through the site. You can limit cookies in your browser settings, though some features may not work without them.
4. Who we share it with
We share information with service providers who help us run CamGoChat, such as hosting, real-time communication, analytics, payments and customer support. They may use it only to provide those services. We may also share information when the law requires it, to protect people's safety, or in connection with a business change such as a merger.
During a call, the other person can see and hear what you send. What you show or say is shared with them, so the safety guide recommends keeping personal details out of it.
5. How long we keep it
We keep information for as long as we need it for the purposes above, to meet legal obligations and to resolve disputes. When we no longer need it, we delete it or make it anonymous.
6. Your choices and rights
Depending on where you live, you may have the right to ask for access to the information we hold about you, to correct it, to delete it or to object to some uses. To make a request, contact us and tell us what you would like. We may need to confirm it is you before we act on it.
7. Security and children
We use reasonable technical and organisational measures to protect information, but no online service can promise perfect security. CamGoChat is not for anyone under 18 and we do not knowingly collect information from them. If you believe a young person has used the service, tell us and we will act.
8. Changes to this policy
We may update this policy and will change the date at the top when we do. The terms of service describe the rest of the agreement between you and CamGoChat.